Family claims restaurant held them captive over refusal to pay tip
A group of family and friends were locked inside a restaurant after refusing to tip for questionable customer service...
A group of family and friends were locked inside a restaurant after refusing to tip for questionable customer service. Jasmine Marks and her company weren’t happy with the waiters’ responsiveness to their orders, and weren’t pleased when a 17 percent gratuity was added to their bill. Click 2 Houston has more:
Jasmine Marks said she was trying to enjoy dinner recently with several friends at La Fisherman, located at 1935 Highway 6 South. She said the service was less than stellar; the wait staff was rude, their drinks didn’t get refilled and they didn’t receive their entire order.
WATCH THE FAMILY EXPLAIN WHY THEY DIDN’T TIP
[MSNBCMSN video=”http://www.msnbc.msn.com/id/45977840″ w=”592″ h=”346″ launch_id=”47279838″ id=”msnbc4d3e01″]
When the bill came, Marks said there was a problem. The restaurant added an automatic 17 percent gratuity because their party had more than five people in it, but Marks didn’t feel like the staff earned the full tip so she asked to speak to a manager.
“We asked her, could the gratuity be removed? Could we give our own tip? She said it was part of their policy and there was nothing she could do about,” Marks said. “If you’re not satisfied with the service, you shouldn’t have to pay gratuity.”
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