A Lowe’s delivery man in Virginia was out on the job when he got the call that he could not make a delivery to a customer’s house. The reason? The customer didn’t want a black man at her house, reports WSET.

Marcus Bradley, who has worked at the Danville Lowe’s Home Improvement for over a decade, received an unsettling call last Monday while making deliveries.

“Then I got a phone call on the phone telling me to bring the delivery back.  Saying that I couldn’t do the delivery,” Bradley told WSET.  “I asked him why I couldn’t do it and he said because you’re black and they don’t want you at the house.”

Alex Brooks, who has worked with Bradley for 11 years, was there when the call came in. When the two returned in their truck to the store, Bradley was replaced by a white driver, and Brooks said that was too far.

“It was one of those things like, ‘These guys will get over it.  They’re tough guys, they’re delivery guys,’ and that’s kind of where I just had to put my foot down and say I couldn’t do it with them,” Brooks said, according to WSET.

When reached for comment, the woman who made the request said, “I got a right to have whatever I want and that’s it.”

Lowe’s has since released this statement concerning the incident:

Diversity and inclusion is a core value at Lowe’s. The situation brought to our attention was troubling and an investigation was immediately undertaken. Under no circumstances should a discriminatory delivery request be honored as it is inconsistent with our diversity and inclusion core values and the request should have been refused. The investigation has concluded and the individuals involved are no longer with company.