A New York City transit conductor was working the 59th Street-Lexington Avenue subway station last Friday when several people told him about a woman who was holding a child and ranting about killing herself as she stood at the edge of a platform.

The conductor, Warren Cox, approached the 43-year-old Gabriella Georgescu and tried to talk her down, telling her that “everybody goes through difficult times, trying times, every so often, but things get better.”

But when the young girl told him that they had left behind all their belongings on the street, as Cox told the New York Daily News“Only at that point did I realize the severity of what I was witnessing.”

Cox then positioned himself between Georgescu and the tracks and called police.

“She went from hugging the child and having her arms around her protectively to now squeezing her arm, shoulder, where people were telling her, ‘Look, stop, you’re hurting the child, stop doing that, stop doing that.’”

Police finally arrived on the scene and took Georgescu into custody, while the child was taken to the city’s Child’s Services Administration.

After the incident, NYC Transit president Ronnie Hakim said of Cox, “When Conductor Cox saw something odd, he stepped in and did something courageous and saved two lives, including that of an innocent child.”

John Samuelsen, the chief of Transport Workers Union Local 101, also praised Cox’s actions, saying, “Saving lives is not in the job description, but that’s what transit workers regularly do, sometimes at great risk to their own safety. We’re proud of Conductor Cox for intervening until the police arrived.”